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Frequently Asked Questions

Can I cancel my order?

As part of the shopping experience with us, we aim to process, pack and despatch your order as quickly as possible. If you do happen to change your mind, please contact us as quickly as possible at shoo.office@gmail.com or on 021 878 226 to cancel the order before we’ve packed it!

 

Is everything you have available in store also visible online?

Mostly! We try to keep our site as up to date as possible and as quickly as the stock lands.

 

I have seen a product cheaper elsewhere. Do you price match?

We aim to offer competitive prices amongst our industry and brands. Due to this, we don’t currently match our competitor’s prices. We do however offer great sales and exclusive offers for account holders. Subscribe with us and you’ll be the first to know when we’re offering brilliant discounts and sales!

 

The item I want is out of stock. What do I do now?

We try and keep our stock levels as accurate and up to date as possible. What you see online reflects what is available in our retails store. Please contact our customer service team at shoo.office@gmail.com if you would like to know if we’ll possibly be restocking the item or there’s a chance it may come back in stock. They’ll get back to you ASAP.