Shipping and Returns

How long will it be before I receive my order? 

As part of the shopping experience with us, we aim to process, pack and dispatch your order on the same day during business hours. If you are in NZ please allow 2-3 business days and if you are in Australia please allow 5-10 business days. 

Do you offer free shipping?

Yes, SHoo is delighted to offer free shipping to customers within NZ. . All Australian orders will be charged a flat delivery free of $20. At this stage SHoo does not offer shipping to anywhere else worldwide. For overseas shipments any extra custom chargers are your responsibility..  

How do I track the progress of my order?

Once your order is confirmed, you should immediately receive a shipment tracking number via email to track the order. In case you are missing this, check your spam mail folder or reach out to customer care. If you have any questions regarding this process, please get in touch via email at for help.